Bashilora.com – Returns & Exchanges Policy

At Bashilora.com, we want every customer to feel confident and stylish in their African fashion purchases. If for any reason you are not fully satisfied, we’ve designed a simple and transparent returns and exchange process to make things easy for you.

Return & Exchange Process

You can quickly process your return or exchange using our Returns Portal. Once your request is approved, a return slip and shipping label will be sent to the email address linked to your order.

Return Window

1. You have 30 days from the date of delivery to return eligible items.
2. Returned items must be unworn, unwashed, and in their original condition with tags attached.

Non-Returnable Items

1. Swimwear: For hygiene reasons, swimwear purchases are final sale and cannot be returned or exchanged.
2. Clearance Items: Clearance or final sale items may only be returned for store credit. No refunds or exchanges are allowed. Shipping costs on clearance items are non-refundable.

Important Notes

1. Returns sent to our warehouse without completing the Returns Portal will automatically be issued as store credit.
2. Original shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective item).

International Returns & Exchanges 🌍

For customers outside Nigeria and Africa:

1. You may still return eligible items within the 30-day window.
2. International customers are responsible for the cost of return shipping unless the return is due to an error on our part.
3. Duties, taxes, or customs fees paid at the time of purchase are non-refundable.
4. Refunds for international returns may take slightly longer to process due to cross-border shipping times.

How to Start a Return or Exchange

Click the button below to initiate your return or exchange through our Returns Portal:

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