Bashilora.com – Refunds Policy

At Bashilora.com, we take pride in offering premium African clothing, footwear, bags, and fashion accessories. We want you to shop with confidence, knowing that if your purchase doesn’t meet your expectations, we’re here to help.

Eligibility for Refunds

You may request a refund if:

1. The item is returned within 30 days of delivery.
2. The item is unworn, unwashed, undamaged, and in its original packaging with tags attached.
3. The return has been initiated through our Returns Portal.

Refund Process

1. Once we receive and inspect your return, we will notify you by email of the approval or rejection of your refund.
2. If approved, your refund will be processed back to your original payment method within 7–10 business days. Processing times may vary depending on your bank or payment provider.
3. If the refund is rejected (e.g., item not in original condition), you may be offered store credit instead.

Non-Refundable Items

1. Swimwear – Due to hygiene reasons, all swimwear purchases are final sale.
2. Clearance & Final Sale Items – These items are not eligible for refunds. They may only be returned for store credit.
3. Shipping Costs – Original shipping fees are non-refundable, unless the return is due to an error on our part (e.g., incorrect or defective item).

International Refunds 🌍

1. International customers are responsible for return shipping costs.
2. Duties, customs, or import taxes paid at the time of purchase are non-refundable.
3. Refunds for international orders may take longer due to cross-border processing.

Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please contact our support team immediately at info@bashilora.com with photos of the issue. We will provide a prepaid return label and ensure a replacement or full refund.

Late or Missing Refunds

1. If you haven’t received your refund after 10 business days, first check your bank or payment provider.
2. If the issue persists, contact us at info@bashilora.com and we’ll assist you promptly.